About the position
Capital One is seeking a talented Account Manager to join our retail field marketing sales team. In this exciting role, you will establish meaningful relationships with retail leaders within an assigned territory to drive engagement with the credit card program. This person will work directly with store leadership and key internal stakeholders (Marketing, Customer Experience, Compliance, etc.) to ensure the best possible experience for consumers and store associates related to the card program, by ensuring regional strategies are effectively rolled out to stores. The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our retail partner while also focusing on risk management across their portfolio. They will be innovative, highly organized and have a measurable, demonstrated ability to drive business results while delivering superior service. This is a client facing role ideally based in either San Francisco CA or Seattle, WA; Plano, TX or Chicago, Il; New York, NY, Philadelphia, PA, or Boston, MA; McLean, VA. The candidate will manage clients located within these territories with the expectation of 75% of the time in store, to include occasional evenings and weekends for marketing activities that correlate with highest store traffic periods, with overnight travel as needed.
Responsibilities
- Become a trusted advisor and subject matter expert for credit products across all level of retail partner's store and credit services hierarchy
- Work with partner retail leadership to understand day to day operations, top challenges and pain points to understand how we can deliver the greatest value to the partner and their customers
- Refine and implement card sales model by observing and sharing best practices in support of broader sales strategy and customer experience
- Collaborate with retail partners to ensure legal and regulatory compliance related to card issuance
- Partner with Capital One Marketing on the execution of in store marketing and customer experience programs
- Analyze and report on card sales performance metrics to identify additional growth opportunities
- Collect and share customer insights and learn about market trends to help retailers understand purchasing needs and behavior of customers
- Collaborate with retail partner leaders to proactively problem solve current and future challenges with card sales performance
- Deliver effective and timely in-store education and communications to include implementation of in-store marketing programs
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of experience in a client facing role in either B2B sales or retail leadership role
Nice-to-haves
- Bachelor's Degree or Military experience
- 5 years of retail experience, either directly for a retailer or in a field-based role supporting retailers
- 1 year of experience in the financial industry
- Proficiency in using Salesforce.com
- Proficiency in using G Suite
- At least 5 years of experience in a client facing role
Benefits
- Comprehensive health benefits
- Financial benefits
- Inclusive set of benefits that support total well-being
