Account Manager (Healthcare Communications)

About the position

Real Chemistry is looking for an Account Manager to join our growing team! This position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields. The role is hybrid, based in any of our US offices or remotely within the US, depending on team and business needs.

Responsibilities

• Responsible for exceptional client service and account management activities for 3-4 accounts
• In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications
• Participates in development of clients' marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics' scope and approach
• Support overall account development, resourcing fiscal performance and growth
• Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
• Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
• Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
• Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
• Sets meetings, provides agendas and contact reports
• Ability to run client calls or meetings independently
• Manage account finances; must be able to track budget, raise invoices and POs

Requirements

• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
• Strong written and oral communication and presentations skills
• Good management of Microsoft Office tools (PowerPoint, Word, Excel) - particularly PowerPoint
• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
• Able to communicate with managers when deadlines will not be met
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• Ability to develop project scopes and client and vendor contracts
• Demonstrated experience with media monitoring, research and taking on projects with limited supervision
• BA or equivalent work experience required

Benefits

• Comprehensive benefit program including options for medical, dental, and vision plans
• Generous 401k match
• Flexible PTO
• Student loan debt contributions
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning
• Access to enhanced fertility support
• Bright Horizons family support programs
• Expanded paid leave for new parents including personalized coaching support through Your 4th Trimester