Account Manager IV, Multi-State

About the position

In addition to the responsibilities listed below, this position is also responsible for developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts; providing a positive experience to customers with Multi-State accounts independently; facilitating change management for new tools and capabilities and providing expertise to support rollout; facilitating collaboration within teams to support customer needs for Multi-State accounts; executing sales and renewals for Multi-State accounts independently; and meeting moderately challenging goals for sales and retention of Multi-State accounts.

Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members.
• Builds relationships with cross-functional/external stakeholders and customers.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses.
• Leads by influencing others through technical explanations and examples and provides options and recommendations.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback.
• Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
• Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions.
• Encourages team members to adapt to and follow all procedures and policies.
• Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems.
• Escalates high-priority issues or risks, as appropriate; monitors progress and results.
• Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines.
• Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Ensures a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels.
• Acts as the KP representative to facilitate contract, benefit/service, and renewal activities.
• Demonstrates advanced product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving complex questions or concerns.
• Demonstrates an advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals.
• Partners with engagement team/specialist to monitor engagement programs (e.g., member wellness) independently.
• Provides accurate information including advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs independently.
• Demonstrates commitment to KP sales and retention goals by implementing moderately complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business.
• Documents progress on Key Performance Indicators (KPIs) and maintains updated Customer Relationship Management (CRM) platform independently.
• Facilitates the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by collaborating across teams to complete the RFR process for moderately complex accounts.
• Facilitates moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation.
• Coordinates tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals.
• Creates and capitalizes on cross-sell and upsell opportunities to increase growth and retention.