Account Manager - Two Rivers Marketing

About the position

The primary responsibility of the Account Manager is to play a hands-on role in the execution of marketing campaigns and projects and assisting with quality assurance of deliverables. The Account Manager works closely with the Account Director and Account Supervisor to help ensure that all client initiatives are managed on-brand and on-strategy. The Account Manager maintains active communication with their client contacts through ongoing status and client delivery meetings, consistently managing clients' expectations and revisions, and identifying out-of-scope requests. The Account Manager documents client communications and status meeting debriefs, delivering them to the internal team to keep them updated and informed.

Responsibilities

• Demonstrates an awareness of core agency service offerings/capabilities
• Demonstrates basic knowledge of program/campaign architecture and estimate structures
• Ensures accurate and complete collection of client assets
• Maintains strong knowledge of their clients, clients' industry/segment, and their consumer profiles
• Maintains awareness of clients' competitors and informs team as applicable
• Maintains awareness of scope creep and notifies Account Director/Account Supervisor
• Manages awareness of project budgets
• Facilitates client-facing status meetings as needed
• Maintains successful client relationships
• Ensures successful execution of their clients' projects
• Advocates for client POV internally
• Ensures that deliverables undergo internal approval process before being presented to client and are proofread as necessary
• Ensures deliverables are accurate and on strategy
• Effectively presents agency work to clients
• Understands and works to meet financial metrics
• Demonstrates basic understanding of the client's organizational structure and operations
• Ensures accuracy of client contacts for agency
• Builds and maintains internal filing for client assets
• Other relevant duties to position as assigned

Requirements

• College degree in marketing, communications, journalism or related field (preferred)
• 2+ years of account management experience, marketing agency experience preferred
• Aptitude in Microsoft Word, Excel and PowerPoint
• Effective oral/written communication skills
• Demonstrated knowledge of one or more agency capabilities/offerings
• Experience drafting client project proposals and SOWs
• Experience in successfully managing clients
• Experience in project financial management and analysis
• Demonstrated ability to provide tactical solutions to client business objectives