About the position
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media, brand and marketing strategy; and E2E campaign development, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. The Account Supervisor works closely with the Account Director in managing the day-to-day relationship between Accenture Song and the client in an ongoing client relationship marketing program. This position collaborates with the Account Director to ensure client(s) marketing objectives and service needs are being met and oversees quality of work.
Responsibilities
- Work with the Account Director and internal team, and interface with clients to ensure projects are on target with objectives, budget and schedule
- Establish and maintain a direct relationship with the client
- Create client communications relating to purpose, rationale, needs and due dates
- Facilitate communications, update status reports, participate in status meetings and issue call reports. Ensure deliverables are met
- Work with the Account Director and review and provide input on materials being sent to client to ensure client's marketing objectives are being met
- Intercede between day-to-day client and day-to-day team for issues related to changes in project scope, budget or strategic creative direction
- Initiate and manage processes related to pricing, invoicing and budgets, to obtain approvals. Support the team in developing new or renewal contracts
- Accept and distribute client changes to internal team
- Support Account Director in developing strategic proposals
Requirements
- Minimum 5 years of experience in account management on the agency side, or marketing
- Minimum 3 years of agency or client-side experience managing complex relationships and delivering multi-channel campaigns
- Minimum 3 years of experience working in a matrix team environment delivering campaigns that could include film, digital, social and real life activations.
Nice-to-haves
- Solid understanding of creative and production processes across channels
- Experience working with B2B clients and/or working on B2B campaigns
- Experience working on Global campaigns, or in Global markets
- Ability to independently manage multiple projects simultaneously
- Ability to inspire and lead teams by setting forth a vision for the account
- Ability to negotiate SOWs on behalf of the Agency and manage scope with Client
- Experience or category knowledge for assigned client preferred
Benefits
- Compensation varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
