Agent Experience Coordinator/Marketing Coordinator

About the position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. This role is 100% in office in Tacoma, WA. This hybrid role blends in-office operations, agent-facing support, and cross-functional collaboration with the Marketing Team—with a primary focus on ensuring the Compass Tacoma office runs smoothly and delivers an exceptional experience for agents and guests alike.

Responsibilities

• Serve as the face of the office—welcoming guests, managing mail, overseeing in-office event setup, and maintaining a clean and organized office environment.
• Manage office operations, including inventory and facilities issues, and escalate concerns as needed to ensure everything runs smoothly.
• Oversee office orders including food and office supplies.
• Champion the adoption of Compass technology and services, helping agents better utilize our platform.
• Collaborate across teams to champion feedback and questions on behalf of agents, helping drive improvements.
• Partner with your Sales Manager on the office budget.
• Assist the AEM in your office with onboarding tasks (such as ordering signs, business cards, creating Compass marketing materials).
• Assist agents with basic tech and system support, including device troubleshooting, conference room hardware, and platform questions.
• Provide administrative assistance for meetings, communications, events and office coordination.
• Visit our point Ruston office once a week to offer support and replenish supplies.
• Be a culture carrier, bringing positive energy and a solution-oriented mindset that supports a collaborative, productive, and empowering environment.
• Own the regional Marketing Zendesk queue—triage incoming tickets, assign to Marketing Advisors, and resolve platform-related requests (especially within the Marketing Center).
• Act as the key connector between the Agent Experience and Marketing teams. Share relevant updates with the AE team and represent AE needs during Marketing meetings.
• Help agents in your office and other agents around the region troubleshoot platform issues, support agent use, and keep projects moving forward.
• Jump in during high-volume periods or office gaps (such as those without a dedicated Marketing Advisor) to ensure agents receive timely, high-quality support.
• Maintain accuracy & effectiveness of Marketing management systems and tools (including Workfront, Zendesk, and Monday.com).

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (a support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.