AI Product Manager - Remote

About the position

CSAA Insurance Group is seeking a dynamic and experienced AI Product Manager to lead the development and implementation of AI-powered solutions across the enterprise. In this role, you will bridge the gap between business needs and technical capabilities, ensuring AI initiatives are aligned with our strategic goals and delivered at quality. You will collaborate with cross-functional teams to develop a robust product roadmap and drive AI projects from ideation to delivery, focusing on real-world enterprise impact and measurable business outcomes. This is a unique opportunity to shape the future of AI at CSAA Insurance group, influence key business decisions, and deliver cutting edge solutions that drive efficiency, empower employees and delight AAA members and agents.

Responsibilities

• Help drive the long-term vision of AI at CSAA by developing and communicating a clear product vision and roadmap that aligns with enterprise goals and priorities.
• Partner with business units to identify strategically aligned, high-value use cases to inform our AI roadmap.
• Partner across the enterprise to define AI product features, ensure technical feasibility, and deliver scalable solutions.
• Lead the end-to-end product lifecycle for AI initiatives – from identifying opportunities and defining requirements to overseeing development, deployment, and post-launch optimization.
• Develop insurance domain acumen and partner with business stakeholders to identify opportunities for AI to accelerate strategic business outcomes.
• Leverage technical expertise to bridge technical teams and stakeholders, translating technical concepts into actionable business requirements.
• Develop aligned KPIs with business stakeholders to measure the effectiveness of AI workflows.
• Monitor user experiences, incorporate feedback, and ensure AI solutions deliver actionable and interpretable outcomes.
• Build a deep understanding of AI ecosystems and collaborate with external technology providers to align deliverables with organizational goals.
• Continuously monitor and analyze the competitive landscape to identify emerging AI trends, technologies, and market shifts to ensure alignment with strategy and top opportunities for growth.
• Partner with business units and Legal to ensure all solutions adhere to industry regulations.

Requirements

• Bachelor’s degree in engineering, business, or a related field required.
• 5+ years of experience in product management, innovation, consulting, or venture capital, with exposure to AI or workflow automation.
• 3+ years of experience in insurance operations or a similar field.
• 3+ years of experience translating business strategy and working with technical teams to deliver aligned technology-enabled products.
• Strong understanding of AI, including its capabilities and limitations, and the ability to apply this knowledge to address operational challenges effectively.
• Proven success launching and scaling new products or processes in large organizations.
• Experience defining product metrics and using them to guide decision-making.

Nice-to-haves

• Experience managing or developing AI/Machine Learning products highly preferred.
• Strong problem-solving mindset, comfort with ambiguity and adaptability in fast-paced environments.
• Knowledge of enterprise systems, processes and AI technologies/concepts, with the ability to align technical solutions to operational and strategic goals.
• Proven ability to foster alignment, build consensus, and manage in a matrixed environment without direct authority.
• Ability to identify challenges and opportunities through business and technical expertise, helping to implement tech-driven solutions that accelerate business outcomes.
• Experience designing solutions for regulated environments, ideally with a strong understanding of insurance processes.
• Expertise in defining, monitoring, and interpreting KPIs to inform product success.
• Ability to clearly convey complex concepts to diverse audiences to gain alignment, influence and build a culture that understands the potential of AI at all levels of the organization.

Benefits

• Total compensation package including performance bonus.
• 401(k) with a company match.
• Opportunity for a company-wide annual discretionary bonus of up to 12% of eligible pay.