Analytics & Change Management - Analyst

About the position

As an Analyst in the Lending Analytics & Change Management team, you will play a key role in driving strategic transformation across ING Americas Lending. You'll project manage change initiatives, collaborating with front office and functional teams to implement and streamline processes. There will also be a strong focus on delivering product-level analytics to support capital allocation, loan performance monitoring and data optimization. This position offers exposure to a diverse set of projects across process design, regulatory & risk, digital infrastructure and data domains.

Responsibilities

• Provide project management by maintaining detailed workplans, preparing steering materials, and escalating risks or bottlenecks to ensure timely delivery of milestones
• Develop and maintain dashboards and analytical tools to monitor loan portfolio performance and operational KPIs using tools such as Excel and PowerBI
• Prepare recurring and ad-hoc management reporting packages, including origination and secondary loan sale analytics, underperforming client reviews and risk issue remediation plans
• Assist in the administration of product governance processes, including documentation and tracking of new product approvals, policy changes and control enhancements
• Conduct data extraction, validation and reconciliation across systems identifying anomalies and supporting remediation efforts in collaboration with technology and operations teams
• Participate in regional and global working groups, supporting the Lending function's interface with Head Office on regulatory initiatives, digital tooling and policy implementation

Requirements

• Undergraduate degree
• 2+ years of experience in Banking or Consulting
• Advanced PowerPoint and Intermediate Excel
• Program & Project Management
• Experience in preparing visual Executive Presentations
• Data Tracking & Analysis
• Strong written and verbal communication skills

Benefits

• Comprehensive health benefits
• Generous 401k savings plan
• Competitive PTO
• Adoption, surrogacy, and fertility services
• Student debt assistance
• Subsidies for expenses associated with commuting and fitness