Description
The Application Specialist reports to the Chief Information Officer and plays a key role in designing, implementing, and optimizing technology solutions that support organizational goals. This position combines hands-on application development with cross-functional project leadership and process improvement. The specialist collaborates with teams across the organization to deliver data-driven tools, streamline operations through automation, and enhance user experience. This role is instrumental in translating business needs into technical solutions that drive efficiency, accuracy, and informed decision-making.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Design, develop, modify, and maintain custom applications to support business processes and evolving user needs.
Build and automate dashboards and reporting tools using data from multiple systems to enable data-driven decision-making.
Create and manage digital workflows and automations using platforms such as Webauthor and Power Platform; maintain technical documentation and models.
Collaborate with business leaders and cross-functional teams to gather requirements and translate them into actionable, user-focused solutions.
Lead technology-driven projects from planning through implementation, managing timelines, stakeholder communication, and successful delivery.
Identify and implement process improvement opportunities to streamline operations, reduce manual tasks, and improve user experience.
Deliver individual and group training; provide ongoing support for users and promote adoption of technical solutions.
Evaluate existing technology solutions and recommend strategies to maximize investments.
Stay current with emerging technologies and assess for innovative integration.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Bachelor’s or Associates degree from an accredited institution in Mathematics, Data Analytics, Economics, Computer Science, Statistics, Business, or related field; or equivalent experience in database systems or a combination of education and experience.
Ability to exemplify our Core Values of Integrity, Equity, Accountability, Collaboration, Innovation, Transparency, Consistency and Benevolence.
Proven ability to connect with a diverse population.
Ability to identify and resolve problems in a friendly, professional, and timely manner.
Knowledge of Best Practices regarding customer service skills.
Visualization skills using Microsoft Power Tools, Tableau.
Understanding of APIs, SQL, data warehousing and visualizations.
Motivated, self-starter with a history of completing projects within scope.
Not-for-profit experience a plus.
Strong initiative and ability to manage multiple projects as well as strong follow through skills.
This position requires successful completion of the level 2 background screening standards as outlined in s. 435.04, F.S.
Physical Activity/ Work Environment
Work Environment: This job primarily operates in a general office setting. This role routinely uses standard office equipment such as computers, phones, and copiers/fax machines. While performing the duties of this job, the employee frequently interacts with staff, providers, and the public in person and via telephone and email.
Physical Demands: While performing the duties of this job, the employee will be required to sit for prolonged periods at a desk, utilizing a computer, and reviewing online and paper documents.
The Application Specialist reports to the Chief Information Officer and plays a key role in designing, implementing, and optimizing technology solutions that support organizational goals. This position combines hands-on application development with cross-functional project leadership and process improvement. The specialist collaborates with teams across the organization to deliver data-driven tools, streamline operations through automation, and enhance user experience. This role is instrumental in translating business needs into technical solutions that drive efficiency, accuracy, and informed decision-making.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Design, develop, modify, and maintain custom applications to support business processes and evolving user needs.
Build and automate dashboards and reporting tools using data from multiple systems to enable data-driven decision-making.
Create and manage digital workflows and automations using platforms such as Webauthor and Power Platform; maintain technical documentation and models.
Collaborate with business leaders and cross-functional teams to gather requirements and translate them into actionable, user-focused solutions.
Lead technology-driven projects from planning through implementation, managing timelines, stakeholder communication, and successful delivery.
Identify and implement process improvement opportunities to streamline operations, reduce manual tasks, and improve user experience.
Deliver individual and group training; provide ongoing support for users and promote adoption of technical solutions.
Evaluate existing technology solutions and recommend strategies to maximize investments.
Stay current with emerging technologies and assess for innovative integration.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Bachelor’s or Associates degree from an accredited institution in Mathematics, Data Analytics, Economics, Computer Science, Statistics, Business, or related field; or equivalent experience in database systems or a combination of education and experience.
Ability to exemplify our Core Values of Integrity, Equity, Accountability, Collaboration, Innovation, Transparency, Consistency and Benevolence.
Proven ability to connect with a diverse population.
Ability to identify and resolve problems in a friendly, professional, and timely manner.
Knowledge of Best Practices regarding customer service skills.
Visualization skills using Microsoft Power Tools, Tableau.
Understanding of APIs, SQL, data warehousing and visualizations.
Motivated, self-starter with a history of completing projects within scope.
Not-for-profit experience a plus.
Strong initiative and ability to manage multiple projects as well as strong follow through skills.
This position requires successful completion of the level 2 background screening standards as outlined in s. 435.04, F.S.
Physical Activity/ Work Environment
Work Environment: This job primarily operates in a general office setting. This role routinely uses standard office equipment such as computers, phones, and copiers/fax machines. While performing the duties of this job, the employee frequently interacts with staff, providers, and the public in person and via telephone and email.
Physical Demands: While performing the duties of this job, the employee will be required to sit for prolonged periods at a desk, utilizing a computer, and reviewing online and paper documents.
