Assessment Operations Specialist

Western Governors University•Salt Lake, UT

1d•$17 - $25•Onsite

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 203 Pay Range: $17.35 - $25.19 Job Description Assessment Operations Specialist You will help students overcome technical challenges so they can successfully complete their assessments. In this role, you support students with troubleshooting, system navigation, and clear guidance, always maintaining a student‑centered approach. Your work ensures students feel confident and supported throughout their assessment experience. INTERNAL APPLICANTS MUST APPLY BY: 3/17/26

Requirements

Ability to learn and navigate different technological platforms
Proficient use of personal computers and standard software including Microsoft Office Suite
Strong analytical, communication, and customer service skills with a professional, student‑focused attitude
Ability to work in a dynamic environment and incorporate feedback from coaching and supervision
Ability to follow defined standards and procedures to meet daily objectives
Ability to stay current with updates in rapidly changing systems and tools; willingness to learn and grow

Nice To Haves

Bachelor’s degree in a technical or related field
Technical certifications
Experience beyond the minimum qualifications noted above

Responsibilities

Assist students in resolving technical issues related to assessment platforms, tools, and systems, ensuring timely and effective solutions
Provide step‑by‑step guidance to students on accessing and using assessment systems and address common technical challenges
Respond promptly and professionally to inquiries about assessments, including scheduling, policies, and procedures
Document support cases thoroughly and accurately in required systems and tools
Escalate complex technical issues to supervisors or technical support when needed
Share student feedback, recurring issues, and trends to support process improvements
Collaborate with team members to enhance workflows and stay current on system updates and best practices

Benefits

eligible for bonuses
medical, dental, vision, telehealth and mental healthcare
health savings account and flexible spending account
basic and voluntary life insurance
disability coverage
accident, critical illness and hospital indemnity supplemental coverages
legal and identity theft coverage
retirement savings plan
wellbeing program
discounted WGU tuition
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave