Assistant Account Manager

About the position

As a Clarion Assistant Account Manager, you will be responsible for the security and safety of our client's property and personnel alongside the Account Manager. You will know all site-specific policies and procedures, be attentive and alert, record and report incidents, and participate in the client's emergency response procedures as appropriate and provide superior customer service. Assistant Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Responsibilities

• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Liaise between the customer and internal teams

Requirements

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience, preferred
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

Nice-to-haves

• Teamwork
• Planning
• Build Relationships
• People Skills
• Initiative
• Customer Focus
• Emphasize Excellence
• Manage Multiple Projects
• Attention to Detail
• Be at least 25 years of age
• Possess effective written and oral communication and interpersonal skills to work in a team environment and to interact with customers, clients, and visitors of all categories
• Driving Positions: Must be 25 years of age. Possess a valid driver's license with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle required
• Utilization of computer skills to operate Office and CRM software
• Occasionally lift or carry up to 40 pounds
• Climb stairs or ramps occasionally
• Stand or walk on various surfaces for long periods of time
• Be or obtain Taser certifications (Company Paid)
• Review with attention to detail CCTV Cameras
• Provide detailed incident reports
• Provide detailed reports to Client on a daily and weekly basis

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• 401K
• Employee assistance programs
• Perks