University of Vermontposted 26 days ago
$64,000 - $73,000/Yr
Full-time • Mid Level
Burlington, VT
Hospitals

About the position

The University of Vermont's Department of University Housing and Dining Services (UHDS) is seeking an Assistant Director of Strategic Marketing, Planning, and Customer Care to lead marketing, multimedia, and customer engagement efforts. Reporting to the Associate Director of Strategic Initiatives & Planning, this role drives strategic messaging, oversees digital and print content creation, leads University Housing's customer care team, and manages the department's online presence-including websites and social media-with a focus on accessibility and inclusivity. The position supports seven departmental units and partners with University Strategic Communications on key projects. Responsibilities also include supervising and supporting the customer service desk, coordinating communications during major housing events (Opening, Closing, etc.), and training staff on marketing and communications topics as well as onboarding new Salesforce users. We're looking for a collaborative, creative leader passionate about student service, multimedia strategy, and inclusive communication. Join UVM and play a vital role in connecting students, families, and campus partners through thoughtful, mission-driven engagement.

Responsibilities

  • Lead marketing, multimedia, and customer engagement efforts.
  • Drive strategic messaging and oversee digital and print content creation.
  • Lead University Housing's customer care team.
  • Manage the department's online presence, including websites and social media.
  • Support seven departmental units and partner with University Strategic Communications.
  • Supervise and support the customer service desk.
  • Coordinate communications during major housing events.
  • Train staff on marketing and communications topics.
  • Onboard new Salesforce users.

Requirements

  • Master's degree in a relevant field.
  • 3 to 5 years of progressive experience in supervision, student support, marketing, communications, customer service, or a related field.
  • Proficient in marketing principles, research, and multimedia production.
  • Experience utilizing a Customer Relationship Management (CRM) database for constituent and case management activities.
  • Strong organizational and project management skills.
  • Exceptional written and verbal communication abilities.
  • Technical proficiency in web and graphic design, with familiarity in accessibility standards.
  • Ability to manage multiple priorities and collaborate across teams.
  • Demonstrated commitment to inclusive excellence and fostering a collaborative multicultural environment.

Nice-to-haves

  • 3-5 years of experience utilizing a Customer Relationship Management (CRM) database for constituent and case management activities.

Benefits

  • Anticipated Pay Range $64,000-$73,000/year.
  • Occasional evening and/or weekends required.
  • Background Check required for this position.
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