The University of Vermont's Department of University Housing and Dining Services (UHDS) is seeking an Assistant Director of Strategic Marketing, Planning, and Customer Care to lead marketing, multimedia, and customer engagement efforts. Reporting to the Associate Director of Strategic Initiatives & Planning, this role drives strategic messaging, oversees digital and print content creation, leads University Housing's customer care team, and manages the department's online presence-including websites and social media-with a focus on accessibility and inclusivity. The position supports seven departmental units and partners with University Strategic Communications on key projects. Responsibilities also include supervising and supporting the customer service desk, coordinating communications during major housing events (Opening, Closing, etc.), and training staff on marketing and communications topics as well as onboarding new Salesforce users. We're looking for a collaborative, creative leader passionate about student service, multimedia strategy, and inclusive communication. Join UVM and play a vital role in connecting students, families, and campus partners through thoughtful, mission-driven engagement.