About the position
The Assistant General Manager (AGM) is primarily responsible for running the club during times when the General Manager is not on duty/shift. They possess the skill to lead, support, and achieve results through their club team. The AGM is to promote the brand by engaging and motivating club guests and prospects to join the club, use the club, and remain a member. They assist members in achieving their health and fitness goals making every member’s day better. The AGM ensures that our members and team members are provided with an environment that is clean, safe, and enjoyable. This role is part of the club Leadership team and focuses on the success and profitability of the club through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses.
Responsibilities
- Achieve daily, weekly, and monthly lead conversion rates and new member retention goals for their club.
- Manage retail inventory to attain goals and profitability. Teach suggestive selling techniques and monitor sales achievements.
- Work closely with the Director of Retail and Revenue Development on meeting inventory standards.
- Partner with General Manager and/or Area Manager to support membership sales growth.
- Work with Welcome Desk Team to ensure they have all necessary tools and resources, per company policy.
- Manage club financial performance and follow proper procedures for recording and reporting sales, labor, and expenses.
- Review the P&L and MMR with the General Manager and/or Area Manager monthly.
- Assist in running a club that delivers on a welcoming, engaging, intuitive, and motivating experience.
- Maintain a safe, clean, well-maintained club utilizing company tools and resources.
- Proactively interact with members to gather feedback and ensure club team is delivering on our member experience.
- Lead by example by working alongside team to complete tasks to improve our member experience.
- Manage supplies inventory to ensure the Club maintains proper stock levels.
- Follow up on team member or member injury/accident incidents.
- Regularly walk-through all areas of the club to ensure that we are delivering and maintaining our Member Experience standards & safety.
- Inspect equipment daily for preventative maintenance or repairs.
- Train staff on operational functions of the Club.
- Provide leadership and direction to club staff.
- Assist in recruiting, selecting, training, and evaluating the staff.
- Provide coaching or corrective action as needed to ensure performance expectations are met.
- Actively participate in the Performance Review Process for direct reports.
- Resolve concerns/problems ensuring our members needs are met and company guidelines are followed.
Requirements
- High School Diploma or GED required.
- 1-2 years management experience highly desired.
- Desired knowledge, experience, and understanding of Fitness including equipment, personal training, and group fitness.
- Strong service orientation and desire to deliver an outstanding member experience.
- Strong oral and written communication skills.
- Work quality must be highly accurate, timely, and in accordance with company policy and procedures.
- Excellent task completion and follow-through skills.
- Must demonstrate professionalism, cooperation, and ability to work well with all parties.
- Ability to travel occasionally for company meetings and based on business needs.
- Willing and able to work a flexible shift: evenings, weekends, and holidays.
- Bilingual skills a plus.
- CPR/AED certification required within first 30 days of hire.
- Alcohol/Food certification as required at applicable locations.
Benefits
- Free health club membership.
- Casual work environment.
- Discount on in club retail items and any current vendor partner offerings.
- Opportunity for growth; professional development.
