About the position
Join one of GCI's inspiring and vibrant communities as an Assistant Manager at our Settler's Landing residential apartment community in Streetsboro, OH. We offer our employees competitive compensation and comprehensive benefits. GCI Residential, is a prominent and diversified real estate development and management firm that is committed to offering exceptional places to live and work. This position is accountable to protect, maintain, and enhance the value of the assigned residential community in order to maximize financial return and for the benefit of the residents, prospects, and visitors. Assists the Property Manager with all operational and financial aspects of the assigned portfolio facilitating the optimum performance of the property.
Responsibilities
- Provides customer service to residents by handling requests for maintenance service and resolving customer issues that occur with regard to rental collection, renewals, move-ins/move-outs and complaints about other residents, staff or company policy.
- Acts as a liaison between Property Manager and staff; manages leasing and maintenance staff in the Property Manager's absence.
- Assists with the collection of delinquent accounts and manages the eviction process with the approval of the Property Manager and with the assistance of the resident services and leasing staff.
- Develops resident correspondence and assists with the resident retention activities.
- Assists with preparation for and attends/participates in staff meetings and training.
- Manages office supplies and coordinates purchases within the company guidelines and budget.
- Responsible for approval of routine purchasing and invoice processing with review of Property Manager.
- Represent GCI in a professional manner at all times. Consistently maintains a professional and courteous attitude when dealing with residents, co-workers, and the general public.
Requirements
- Three to five years of experience as a site manager, leasing manager or related management experience. Industry experience strongly preferred.
- Associate of Bachelor Degree in Business, Education or Liberal Arts OR equivalent related work experience in real estate or sales management, training or marketing.
- Proven track record in meeting and exceeding goals.
- Excellent verbal and written communication skills.
- Top notch organizational, time management, and interpersonal skills.
- Proven computer skills (MS Office and internet).
- Demonstrated problem solving skills.
- Strong work ethic and a 'whatever it takes' attitude.
- Ability to motivate others.
- Self-motivated with ability to motivate others.
- Demonstrated understanding of Landlord/Tenant and Fair Housing Laws; ability to grasp all facets of real estate management.
- MRI skills a strong plus.
- Valid driver's license, clean driving record and insurance required.
- Minimum of forty hours required, regular attendance is mandatory.
Benefits
- Paid vacation and holidays.
- Optional health/dental.
- 401(k) plan.
- Life insurance.
