Assistant Store Manager - Jennifer Fisher Jewelry

About the position

Join the Jennifer Fisher retail team and help us deliver world experiences for our clients. You will oversee the daily operations, business, training, management, and lead a team of talented sales associates whose mission will be to build deep and personal connections with our clients while driving sales and enhancing brand loyalty to Jennifer Fisher. The ideal candidate will have a rich clientelling background, passion for operations, and entrepreneurial spirit.

Responsibilities

• Lead by example to assist in achieving sales goals and KPI’s
• Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity)
• Set measurable performance standards and goals based on Company’s expectations and metrics
• Work with Store Manager to identify marketing opportunities to build customer base and local market
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through utilizing their client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
• Meet inventory accuracy and shrink requirements
• Ensure staff is trained in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office, regional office, mall office and other stores
• Exhibit proficiency in computer programs used by the Company including: Word, Excel, Outlook
• Maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to the corporate retail team in order to support the business goal
• Communicate all human resources issues to the Store Manager in a timely and effective manner
• Assist Store Manager with the payroll process
• Ensure image and grooming standards are professional, reflective of the brand image and Dress Code Policy is adhered to at all times

Requirements

• Preferred minimum 3 years luxury retail management experience leading a sales team
• Superb communication skills – verbal and written
• PC literate – Excel, Word, Outlook

Benefits

• Competitive compensation offers
• Commission earnings
• Bonus and other Centric Brands sponsored benefit programs