About the position
Under the direction of the Program Director for the Hilleman Scholars Program, the Scholar Success Program Manager is responsible for developing, managing and implementing key aspects of the Hilleman Scholars program related to Hilleman Scholar case management for all four years of the program. The Program Manager will engage with a cross-disciplinary and functional team to conceive, design, and develop innovative strategies and solutions. The successful candidate will combine an ability to 'think big' with the ability to 'move quick.' The Hilleman Scholar Success Coordinator/Program Manager will work to convey compassion and support along-side high expectations. This work will be accomplished through one-on-one coaching appointments, small groups, and large group meetings. We are looking for a passionate, data-driven decision maker who likes experimenting, setting high standards, and staying ahead of a dynamic and complex problems to find solutions. An ideal candidate will thrive in an entrepreneurial environment and not be hindered by ambiguity or multiple competing priorities. The ideal candidate will relish supporting students with great potential informed by a servant-leader mindset - supporting access and excellence at MSU. The Hilleman Scholar/Morrill Scholar Associate Director is a member of a team that is focused on driving outcomes to improve persistence, graduation rates and career outcomes for MSU Hilleman/Morrill Scholars. With the work of this team, we will establish best practices for improving the experience of all Q1, Q2, and Q2.5 students at Montana State University.
Responsibilities
- Create and support appropriate case management models for each year of the four-year Hilleman Scholars Program.
- Plan and coordinate the Summer Success Academy, including hire, train and supervise the Hilleman/Morrill Scholars Mentors.
- Identify, drive, and develop best practices, efficiencies, and project workflows in support of scholar success outcomes.
- Communicate with teammates, campus colleagues, and management on scholar needs/issues, project status, strategy, risks, and issues.
- Work with the Learning Management team to ensure scholars engage in FLOW Zones, tutoring, critical thinking, study cycle, and tiny habit training.
- Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance program needs with technical constraints.
- Ensure scholars attend class, engage in their coursework and maintain satisfactory academic outcomes.
- Plan, manage, attend Hilleman Scholar Monday night classes.
- Supervise success mentors and student associates and co-supervise Success Advisors (set operational priorities) for the Hilleman Scholars Program case management team.
Requirements
- Bachelor's Degree in related field, or an equivalent combination of education and/or experience.
- Demonstrated experience in program development, management, implementation and delivery assessment.
- Demonstrated competence using personal computers and various software such as word processing, spreadsheets, database, presentation, email and internet.
- Demonstrated experience of strong data analysis, problem-solving, and project management skills where data and metrics were utilized to back up assumptions, recommendations, and drive actions.
- Demonstrated experience communicating (oral and written) to constituents with diverse backgrounds and experiences.
- Demonstrated experience of working in a fast-paced environment where continuous innovation and improvement is desired.
- Demonstrated experience bringing together stakeholders with different interests to move projects and initiatives forward.
Nice-to-haves
- Master's degree.
- Demonstrated experience with project management/case management/social work.
- Demonstrated experience in coordinating multiple initiatives while working with various constituents bringing project to a successful completion.
- Demonstrated experience with developing written content for specific audiences (donors, foundations, students, campus partners, etc.).
- Demonstrated experience writing grants or reports intended to influence funding resources.
- Demonstrated experience planning events or programs with multiple constraints and considerations that must be thought-through or planned.
- Experience with spreadsheets & word processing.
