About the position
As an Associate Mako Product Specialist at Stryker, you will help improve orthopedic surgeries around the world and help us achieve our mission of making healthcare better. In this role, you'll be responsible for helping surgeons use Stryker's Mako robot- our newest product used in robotic-arm assisted surgery. Acting as a helpful source for all things related to the Mako, you'll provide clinical support to all end-users, offer guidance and assistance during surgical procedures, and resolve technical product and service issues as needed. In addition, you'll also provide customer education and ongoing in-services, such as assisting surgeons in pre-operative implant planning. We'll count on your attention to detail to ensure all cases are planned and reviewed with surgeons prior to scheduled surgeries, and that all inventory is accounted for. In addition to the trusting partnerships you'll build with surgeons and hospital staff, you'll also work collaboratively with internal sales and marketing colleagues, helping them grow product utilization and increase volume with current and potential customers.
Responsibilities
- Provide clinical support to surgeons using Stryker's Mako robot.
- Offer guidance and assistance during surgical procedures.
- Resolve technical product and service issues as needed.
- Provide customer education and ongoing in-services.
- Assist surgeons in pre-operative implant planning.
- Ensure all cases are planned and reviewed with surgeons prior to scheduled surgeries.
- Account for all inventory related to the Mako robot.
- Collaborate with internal sales and marketing colleagues.
Requirements
- 4-year degree or equivalent.
- Valid drivers' license with good driving record.
- Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).
Nice-to-haves
- 1 year of relevant work experience.
- Previous experience in a sales or technical product environment, preferably in the healthcare industry.
Benefits
- A culture driven to achieve our mission and deliver remarkable results.
- Coworkers committed to collaboration and winning the right way.
- Quality products that improve the lives of our customers and patients.
- Ability to discover your strengths, follow your passion and own your own career.
- Flexible, engaging work environment.
