About the position
You will be responsible for preparing and serving a variety of coffee and espresso-based drinks, maintaining a clean and organized work area, and delivering excellent customer service. You will also ensure that our customers have a pleasant experience by being knowledgeable about our menu offerings and creating a friendly and inviting environment. Bartenders will craft great drinks and provide exceptional service in a fast-paced environment. As a Bartender, you will be responsible for mixing, garnishing, and serving alcoholic and non-alcoholic beverages to our guests, all while ensuring their comfort and satisfaction.
Responsibilities
- Prepare and serve high-quality coffee and espresso drinks (e.g., lattes, cappuccinos, macchiatos, etc.) according to company recipes and standards
- Take customer orders, suggest menu items, and answer any questions regarding ingredients, flavors, or drink customization
- Ensure the coffee bar is clean, organized, and well-stocked at all times
- Operate and maintain coffee equipment, including espresso machines, grinders, and brewing devices
- Provide exceptional customer service with a positive attitude, creating a welcoming environment for all guests
- Handle cash and process transactions accurately using the POS system
- Maintain health and safety standards in the kitchen and café area
- Assist with opening and closing procedures, including cleaning, stocking, and preparing the café for daily operations
- Stay up-to-date with new coffee trends, menu items, and brewing techniques
- Work collaboratively with team members to meet daily operational goals
- Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer requests
- Maintain a clean, organized bar area and ensure stock is properly rotated
- Provide excellent customer service by engaging with guests in a friendly, professional manner
- Process payments, including cash, credit card, and tabs
- Ensure all guests are of legal drinking age and follow all laws and regulations regarding alcohol service
- Monitor customer behavior and resolve any issues or concerns that may arise
- Assist in maintaining inventory and ordering supplies
- Keep track of and maintain the cleanliness of glassware, utensils, and bar equipment
- Adhere to all safety and sanitation guidelines
- Work collaboratively with other staff to ensure smooth service
- Create a welcoming and enjoyable atmosphere for customers
Requirements
- Previous experience as a Barista or in a customer service role preferred but not required
- Passion for coffee and the ability to learn about different brewing methods, coffee beans, and drink styles
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Friendly, positive, and customer-focused attitude
- Ability to work early mornings, weekends, and holidays as needed
- Basic math skills for handling cash and processing transactions
- Strong attention to detail and cleanliness
- Previous bartending experience preferred
- Strong knowledge of drink recipes and bar operations
- Must be able to stand for extended periods and lift heavy objects
- Must be 18+ years old (or meet state requirements)
- TIPS (or equivalent) certification preferred
- Availability to work evenings, weekends, and holidays as needed
- Experience in a high-volume environment
- Knowledge of craft cocktails and mixology
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
