Iconic InterContinental Hotel Kansas City at the Plaza
The Barista is responsible for greeting, selling/order taking, preparing
beverages and serving guests in safe and efficient compliance with policies and
procedures, brand standards, and federal, state and local regulations. Process
guest checks and collect payments in compliance with cash handling, credit card
transactions, room charge processing and accounting policies and procedures.
Promptly reports emergencies, accidents, injuries, missing articles, damage,
engineering items and safety hazards to management. Reports any deviations from
policies, procedures, brand standards and regulations to management. Complies
with all guest service basics such as uniforms, name tags and proper guest
greeting. Knowledgeable on hotel facilities and services to assist guests as
appropriate. Ensures all communication containing Company, hotel, brand and
guest information is consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely service in a pleasant and
friendly manner.
What You’ll Be Doing
* Organize and maintain a clean service podium.
* Ensure all tables are properly set before seating guests. Ensure all menus
are clean.
* Maintain and use seating chart for rotation of stations.
* Greet and seat guests properly and issue menus.
* Answer phones properly and follow all reservation procedures.
* Follow all cash handling, credit card transactions and room charge procedures
for guest payments.
* Consistent professional and positive attitude and actions when communicating
with guests, vendors and associates.
* Report any incidents of guest dissatisfaction or other matters of
significance to manager / supervisor so that corrective measures may be
taken.
* Comply with policies and procedures. Practice safe work habits and comply
with sanitary, safety,
* security and emergency procedures.
* Greet guests and answer all questions about the menu.
* Accurate and prompt order taking.
* Prompt preparation of beverages in accordance with prescribed procedures and
brand standards.
* Timely delivery of beverages/food to guests.
* Any other duties / tasks as requested by management.
What You Bring
High school education or related experience. Familiarity with hospitality
industry practices preferred.
Ability to understand and provide friendly guest service. Ability to understand
and comply with proper ordering, beverage preparation and food handling
techniques. Process guest checks and collect payments in compliance with cash
handling, credit card transactions, room charge processing and accounting
policies and procedures. Ability to timely compile facts/figures, identify and
investigate issues and resolve basic matters. Ability to follow an appropriate
course of action based on policies and procedures. Attention to details with
good organizational and efficient time management skills. Consistent
professional attitude and behavior with effective listening and communication
skills. Ability to work in a fast-paced environment, sometimes under pressure,
while remaining flexible and efficient. Ability to satisfy the legal
requirements for employment within the jurisdiction.
Benefits:
Full benefits package included for full-time employees!
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* AMAZING HOTEL DISCOUNTS
* and MUCH MORE
EOE/M/F/Vet/Disabled
The Barista is responsible for greeting, selling/order taking, preparing
beverages and serving guests in safe and efficient compliance with policies and
procedures, brand standards, and federal, state and local regulations. Process
guest checks and collect payments in compliance with cash handling, credit card
transactions, room charge processing and accounting policies and procedures.
Promptly reports emergencies, accidents, injuries, missing articles, damage,
engineering items and safety hazards to management. Reports any deviations from
policies, procedures, brand standards and regulations to management. Complies
with all guest service basics such as uniforms, name tags and proper guest
greeting. Knowledgeable on hotel facilities and services to assist guests as
appropriate. Ensures all communication containing Company, hotel, brand and
guest information is consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely service in a pleasant and
friendly manner.
What You’ll Be Doing
* Organize and maintain a clean service podium.
* Ensure all tables are properly set before seating guests. Ensure all menus
are clean.
* Maintain and use seating chart for rotation of stations.
* Greet and seat guests properly and issue menus.
* Answer phones properly and follow all reservation procedures.
* Follow all cash handling, credit card transactions and room charge procedures
for guest payments.
* Consistent professional and positive attitude and actions when communicating
with guests, vendors and associates.
* Report any incidents of guest dissatisfaction or other matters of
significance to manager / supervisor so that corrective measures may be
taken.
* Comply with policies and procedures. Practice safe work habits and comply
with sanitary, safety,
* security and emergency procedures.
* Greet guests and answer all questions about the menu.
* Accurate and prompt order taking.
* Prompt preparation of beverages in accordance with prescribed procedures and
brand standards.
* Timely delivery of beverages/food to guests.
* Any other duties / tasks as requested by management.
What You Bring
High school education or related experience. Familiarity with hospitality
industry practices preferred.
Ability to understand and provide friendly guest service. Ability to understand
and comply with proper ordering, beverage preparation and food handling
techniques. Process guest checks and collect payments in compliance with cash
handling, credit card transactions, room charge processing and accounting
policies and procedures. Ability to timely compile facts/figures, identify and
investigate issues and resolve basic matters. Ability to follow an appropriate
course of action based on policies and procedures. Attention to details with
good organizational and efficient time management skills. Consistent
professional attitude and behavior with effective listening and communication
skills. Ability to work in a fast-paced environment, sometimes under pressure,
while remaining flexible and efficient. Ability to satisfy the legal
requirements for employment within the jurisdiction.
Benefits:
Full benefits package included for full-time employees!
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* AMAZING HOTEL DISCOUNTS
* and MUCH MORE
EOE/M/F/Vet/Disabled
