Beauty and Wellness Consultant

About the position

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

Responsibilities

• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance.
• Greets, listens, and engages customers to identify their needs.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty.
• Builds relationships with customers and provides authentic closure of customer interaction.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.
• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products.
• Reviews beauty business on a regular basis to understand performance within store and district.
• Consistently focuses on link-selling and up-selling with customers.
• Uses testers and sampling to demonstrate product application.
• Ensures testers are stocked and maintained in compliance with hygiene standards.
• Implements company asset protection procedures to identify and minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions.
• Has working knowledge of store systems and store equipment.
• Ensures compliance with state and local laws regarding regulated products.
• Complies with all company policies and procedures.
• Completes special assignments as assigned.
• Seeks self-development by monitoring own performance and setting high personal standards.
• Maintains knowledge of competition, new product/brand launches, and overall industry trends.
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities.
• Maintains professional appearance and image in compliance with company guidelines.
• Models and shares behavior with other Beauty and Wellness Consultants.
• Works collaboratively with Store Leadership to review goals and maintain product knowledge.

Requirements

• High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience in developing ways to accomplish goals with little or no supervision.
• Knowledge of products and brands in order to engage and meet the needs of the customer.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Requires willingness to work flexible schedule including evenings, weekends, and holidays.
• Must be fluent in reading, writing and speaking English.

Nice-to-haves

• Licensure in Cosmetology or as an Esthetician.
• Experience establishing & maintaining relationships with individuals at all levels of the organization.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experiencing selling Prestige brands.
• Degree from Beauty School.
• Experience with another retailer in the form of an Externship.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• employee_discount_programs
• tuition_reimbursement
• flexible_scheduling