Bilingual Marketing QA Associate (Spanish/English)

About the position

As a Bilingual Marketing QA Operations Associate, you will lead QA execution and support day-to-day operations across all DraftKings verticals and marketing channels, focusing on English and Spanish-language content. You'll ensure that every campaign meets regulatory requirements, follows best practices, and delivers an exceptional and culturally resonant experience to our Spanish-speaking audience.

Responsibilities

• Own and execute QA reviews of CRM campaigns and marketing assets in both English and Spanish to ensure accuracy, proper rendering, and compliance with channel best practices and state/federal regulations across all jurisdictions.
• Ensure Spanish-language content reflects accurate translations, consistent DraftKings voice and tone, and is culturally appropriate and impactful for Spanish-speaking audiences.
• Collaborate with Legal, Compliance, and Marketing teams to clarify requirements and resolve discrepancies quickly.
• Assist with documentation and continuous improvement of QA processes, SOPs, and team tools.
• Identify opportunities to improve QA efficiency through tooling (e.g., Braze, Jira, Airtable), automation, or workflow enhancements.
• Monitor key QA and operations metrics, including error rates; provide regular reports and proactively flag issues.
• Share trends and recurring errors with marketing stakeholders to support continuous improvement.
• Participate in an on-call escalation schedule, including occasional weekend and holiday availability as needed.
• Help onboard new team members and contribute to internal training materials.

Requirements

• Full professional fluency in Spanish and English, with strong written and verbal communication skills in both languages.
• Experience or demonstrated ability to evaluate Spanish-language marketing content for brand tone, clarity, accuracy, and cultural appropriateness.
• Familiarity with QA tools, marketing platforms (e.g., Braze, Jira, Confluence, Airtable) or basic data analysis is a plus.
• A self-starter mindset with the ability to work independently and consistently deliver high-quality results.
• Excellent attention to detail and strong organizational skills.
• Comfort working in a fast-paced, dynamic environment with shifting priorities.

Nice-to-haves

• A passion for sports and/or the gaming industry is a plus.

Benefits

• Bonus
• Equity
• Benefits as applicable