Billing and Customer Service Associate

About the position

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! The Billing and Customer Service Associate ensures all invoicing associated with the contracted work of the department is carried out. The Associate supports Account Receivable efforts by contacting customers to expedite payments, tracks all late payments, escalates correction issues to management and keeps management informed weekly on current monthly generated revenues.

Responsibilities

• Generates accurate invoicing in a timely manner.
• Makes collection calls to customers or vendors with past due payments.
• Ads to pricing guidelines established by department.
• Generates reports for billing and collections as needed.
• Responds to customer complaints and questions related to billing in a timely manner.
• Generates debit/credit memo as needed.
• Ensures all pricing are accurately set up in system, i.e. Veri-Shred.
• Ensures collection notes are updated.
• Ensures appropriate paperwork is forwarded to AR in a timely manner, i.e. checks, invoices.
• Serves as back up for Customer Services support.
• Ensures all reports pertaining to responsibility are completed on time.
• Other duties and special projects as assigned.

Requirements

• 2 years of billing experience.
• High school diploma or general education degree (GED) required.
• Experience with Accounting software.
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint, MSTeams).
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Ability to work with minimal supervision.