About the position
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
Responsibilities
- Determine customer needs and answer questions about Sherwin-Williams products.
- Recommend appropriate solutions to customers.
- Resolve customer concerns promptly to ensure maximum client satisfaction.
- Stay up-to-date with product features.
- Maintain high quality and visual standards of products and store.
- Achieve excellent customer service.
- Consistently meet the store’s sales goals.
Requirements
- Ability to work with commercial paint customers.
- Experience in customer service.
- Ability to handle cash and other payment methods.
- Ability to access electronic equipment and personal information.
