Breakfast Attendant

About the position

The Breakfast Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary food and beverage service of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the unique characteristics of the hotel and local area.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay.
• Greet and service guest in a timely manner.
• Ensure quality control buffet breakfast in accordance to cleanliness and appearance.
• Clear, clean and reset tables/hotel spaces.
• Ensure that food and service areas are stocked, organized, clean and neat and all side work is complete each shift.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding any special requests/needs.
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas.
• Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
• Perform any other duties, or attend meetings, as requested by management.
• Breaking down, sorting, and organizing, ordered items from delivery trucks as needed.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that will include 7am up to 3pm shifts.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner.
• Understanding of hotel products and guest services.
• Demonstrates a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos in English.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy.
• Ability to perform job function with attention to detail, speed and accuracy.