Bus Devlpmt & Deliv Specialist

About the position

The Business Development and Delivery Specialist is responsible for initiating new business, building customer relationships, recommending products to meet the needs of the customer and delivering purchased merchandise to customers in the assigned market while meeting scheduling and quality standards. The Business Development and Delivery Specialist will deliver Legendary Customer Experience through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems and handling product returns as required. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer, Uncover Customer's Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
• Use sales reporting to identify opportunities for GURA with top customers.
• Reach out to existing customers to offer GURA and delivery services.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Maintain up to date knowledge base of products.
• Research local market to identify businesses and potential customers who are not current shoppers.
• Build additional business through unsolicited phone calls or in person visits with potential customers.
• Complete on the spot sales.
• Achieve monthly sales quota requirements.
• Represent the company at community events as a brand ambassador in the community.
• Operate and maintain a delivery vehicle and delivery equipment including a trailer at times.
• Prepare merchandise for delivery, including assembly and loading into the vehicle.
• Deliver merchandise to a customer's home, barn or property per the customer requirements, ensuring delivery procedures and documentation are completed.
• Accept returns from customers with a positive attitude.
• Report customer concerns to Manager and work to resolve any issues.
• Ensure merchandise being delivered is in good condition.
• Perform store to store transfer of products as needed.

Requirements

• Previous outside sales and light truck experience preferred.
• Experience with hand truck, dolly, pallet jack and forklift preferred.
• Must be 21 years of age or older.
• At least 3 years of driving experience.
• Meet MVR check requirements.
• High school diploma or GED.

Nice-to-haves

• Ability to work flexible hours.
• Good driving record.
• Valid driver's license.
• Ability to navigate and read a map.
• Ability to use GPS and mapping software.
• Excellent customer service skills.
• Good interpersonal skills required.
• Team player and able to work well with minimum supervision.
• Knowledge of safe work practices.
• Ability to move large, bulky and or heavy merchandise.
• Ability to use and maneuver a pallet jack.
• Ability to use Microsoft Outlook and Outlook Calendar.
• Ability to communicate with Customers and Stores to schedule delivery services.
• Ability to drive in all kinds of weather and road conditions.
• Ability to work within tight time constraints in a fast paced environment.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.