About the position
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. We are looking for a Business Systems Analyst (BSA), Marketing to work as a liaison between IT and Marketing team partners. The ideal candidate helps build solutions that scale and support pre-sales initiatives, including lead flow processes, lead scoring, and campaign management. You understand the end-to-end customer lifecycle, and you have experience working with tools like Salesforce and Marketo. You’re not afraid to learn new systems or understand how tool integrations can be used to further support the customer lifecycle.
Responsibilities
- Develop expertise in Elastic’s top of funnel process and workflows and understand the impact to business metrics and analytics.
- Advise the Marketing team on business process and technology development in Salesforce, Marketo, and other related applications, including lead routing, sales engagement, survey, and chat platforms.
- Craft functional requirements for projects, and assist with feature design, requirements gathering, documentation, and end user testing for projects and feature requests.
- Participate on a scrum team of developers, admins, and BSAs.
- Coordinate feature requests across multiple IT teams and business partners, including identifying priority against other requests.
- Prepare presentations and documentation of existing and future technical processes.
- Find opportunities to communicate proactively with partners on projects and feature requests.
- Participate and assist in key IT projects and ad-hoc projects.
Requirements
- 3+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce stack, within a SaaS or IaaS company.
- 2+ years of experience in one or more of the following areas: marketing operations, sales operations, customer success operations, or account management.
- Experience with Salesforce Sales Cloud, and knowledge of one or more boundary systems, e.g. Salesforce Marketing Cloud, Salesforce Service Cloud, Marketo, Outreach, Drift, ZoomInfo.
- Experience designing and supporting large scale, technically complex solutions between Salesforce and its boundary applications.
- Comfortable navigating and deciphering configuration and code within Salesforce to create documentation on existing automation and system architecture.
- Familiarity with the software development lifecycle.
- Background in standard Marketing methodologies, lead flow, and campaign management.
- Strong problem solving, critical thinking, and design thinking skills.
- Good interpersonal skills and are a strong communicator and collaborator.
Nice-to-haves
- Proficient in Salesforce Lightning features and functionality.
- Comfortable establishing a strong rapport with management.
- Passionate about documentation.
- Ability to explain sophisticated systems and technical topics in a clear, concise manner.
Benefits
- Competitive pay based on the work you do here and not your previous salary.
- Health coverage for you and your family in many locations.
- Ability to craft your calendar with flexible locations and schedules for many roles.
- Generous number of vacation days each year.
- Increase your impact - We match up to $2000 for financial donations and service.
- Up to 40 hours each year to use toward volunteer projects.
- Minimum of 16 weeks of parental leave.
