About the position
This is a PRN (as needed) position covering for vacations, leaves of absences, etc. The hours are day and evening shifts - 6:30am-2:30pm and 2:30pm-10:30pm. The role involves answering incoming calls and performing triage of inquiries.
Responsibilities
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Tracks inquiries, questions and answers and provides resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
Requirements
- High School diploma/GED or 10 years of work experience.
- No experience required.
Benefits
- Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
