About the position
At Torchy's, every guest's visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you're not just taking orders and running food - you're the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.
Responsibilities
- Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
- Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
- Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
- Run food to tables, ensuring that every guest receives their order correctly and with speed.
- Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
- Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
- Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
- Perform other duties as assigned.
Requirements
- Strong verbal communication skills.
- Availability to work a flexible schedule.
- Must meet state and local requirements for Food Handler's and Alcohol Server certifications.
- Certification(s) must be obtained by your first day or within the timeline required by your location.
Nice-to-haves
- 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
- 2 years of experience using POS (point-of-sale) systems.
Benefits
- $12.50 per hour.
- Torchy's team members receive tip share on top of hourly pay.
- DailyPay partner - never wait for a paycheck.
- Flexible schedules.
- Casual attire with swag.
- Incredible growth opportunities.
- Damn Good food discount card for you AND your spouse.
- Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
- Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
- Damn Good Well-being Program that includes free access to all things financial wellness.
- Paid Time Off (PTO) after 1 year of employment.
- Torchy's Family Foundation supports our fellow Team Members in times of need and crisis.
- Bragging rights.
