About the position
Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you. Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions. Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine. Our values help define the patient experience and how we treat each other. HEARD: Our care starts with listening well to build relationships and trust. UNDERSTOOD: We offer an experience recognizing every patient's history and background. IN CONTROL: We provide one place for all primary care needs for the whole family. ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit. SEEN: We honor the entirety of who each patient is and care for them at the highest level. If you are looking for a rewarding medical career, we look forward to hearing from you! We're thrilled to announce a dynamic opportunity for you to become an integral part of our Dallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.
Responsibilities
- Oversee all aspects of clinic operations, including staffing, scheduling, and resource allocation.
- Suggest and implement policies, procedures, and quality standards to ensure optimal patient care delivery.
- Monitor key performance indicators and operational metrics to identify areas for improvement and drive performance excellence.
- Build a highly talented team through people selection, coaching and development, engagement, and inspiration in an environment that fosters patient centricity and service.
- Foster a positive work environment that promotes diversity, teamwork, collaboration, and high employee engagement and retention in the achievement of employer-of-choice.
- Employ the full suite of performance management tools in developing a best-in-class team and recognize and reward outstanding results.
- Manage budgets, revenue targets, and expense controls to achieve financial objectives.
- Analyze financial data and revenue cycle metrics to identify opportunities for revenue optimization and process improvement.
- Ensure accurate billing, coding, and claims submission processes to maximize reimbursement and minimize revenue leakage.
- Collaborate with billing and coding staff to resolve denials, appeals, and other revenue cycle issues promptly.
- Implement revenue cycle best practices and strategies to streamline processes, reduce inefficiencies, and enhance financial performance.
- Ensure compliance with all regulatory requirements, accreditation standards, and healthcare laws.
- Implement effective risk management strategies to mitigate legal, financial, and operational risks.
- Maintain thorough knowledge of industry regulations and best practices to ensure adherence and compliance.
- Support and drive a culture of quality and safety.
- Identify strategic partnerships and collaboration opportunities to expand market presence and increase patient volume.
- Work closely with the Marketing Department to develop targeted strategies for engaging covered lives and attracting new patients.
- Lead marketing and promotional efforts to enhance brand awareness and attract new patients to the clinic.
- Engage with the community through outreach programs, health fairs, and educational events to promote clinic services and foster patient loyalty.
Requirements
- Bachelor's degree in healthcare administration, science, business administration, or health related field or equivalent work experience.
- Minimum 7 years operations experience preferably in a health care setting.
- Minimum 5 years leader of people experience including developing, motivating, driving performance, and fostering a culture of high engagement and retention.
- In-depth knowledge of clinic operations, quality standards and practices, and safety standards.
- Comprehensive understanding of healthcare operations, financial management, revenue cycle processes, and regulatory compliance.
- Familiarity with healthcare technology, electronic medical records (EMR), and data analytics platforms.
- Bilingual preferred: Spanish/English.
- Ability to travel up to 25% of the time.
Benefits
- A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Dental and vision coverage.
- Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment).
- Employee Assistance Program.
- Discounts and perks on gym memberships, shopping, travel, recreation, and more.
- A yearly discretionary bonus.
- 401(k) with a company match.
- Rewarding employee referral bonuses.
- Generous paid time off policy that increases with tenure.
- Nine paid company holidays + Diversity Days.
- Paid Parental Leave (up to 6 weeks, subject to applicable waiting period).
- Clear career advancement and growth pathways.
- Continuous education opportunities.
- Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join.
- Company-wide socials and gatherings.
- "Dress for Your Day" policy.
- An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture.
