Clinical Product Owner, Sr.

About the position

The Clinical Product Owner, Sr. is responsible for managing the product life cycle of our relationship management solution that is used to support constituent engagement (members, providers, brokers, etc.) across their engagement SCAN. The Clinical Product Owner, Sr. will be accountable for establishing an integrated roadmap, prioritizing capability delivery and partnering across the organization to deliver an integrated cross-functional solution, that is foundational to enabling our future state vision.

Responsibilities

• Partner across the organization to drive definition and delivery of our desktop / relationship management solution.
• Engage with multiple functional stakeholders to understand their business needs.
• Partner with our IT team to establish a product delivery roadmap.
• Integrate with other product / technology teams to ensure continuity across constituents and engagement channels.
• Build business requirements and user stories to support the implementation of new or refreshed capabilities within the platform.
• Build a strong working knowledge of all the business operational areas.
• Partner with business stakeholders to define / refine processes to optimize the end to end experience.
• Lead product user engagement (e.g., feedback sessions, workshops, internal user meetings, internal leadership meetings) to ensure adoption and continuous improvement within the platform.
• Deliver innovative solutions to drive business value and create a best-in-class customer experience.
• Identify and deploy strategies to help promote end user adoption & utilization.
• Utilize both quantitative and qualitative data to gather insight, assess performance, identify gaps and continuous improvements that optimize the associate and constituent experience.
• Become an expert in the data elements feed into the platform along with the integrations to other technologies/platforms across our overall customer experience ecosystem.
• Provide regular updates on progress, risks, issues, and value creation to leadership.
• Become the leading subject matter expert in the organization by remaining current with platform releases, new features, connecting platforms / partners and industry trends to recommend enhancements and upgrades.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Requirements

• Bachelor's Degree or equivalent experience.
• 5-8 years of product management experience, including working with business stakeholders, defining user stories, managing roadmaps and establishing backlogs.
• Technical expertise - Basic analytical skills.
• Problem Solving - Basic problem solving skills.
• Good communication and interpersonal skills.
• Customer-focused, creative, iterative thinker with strong problem-solving skills.
• Ability to drive discovery sessions and workshops with business users.
• Strong planning, critical thinking and leadership skills.
• Ability to work well in a fast-paced and dynamic environment.
• Proven background in successful management of innovation and implementation initiatives.
• Proven background in successful implementation of technology; including defining processes and documenting requirements (business, technology, and data).
• Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy.
• Excellent interpersonal, group motivation and supervisory skills.
• Excellent written and oral communication skills, including presentation skills.
• Excellent organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment.
• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals.
• Experience with coordinating diverse groups of individuals to achieve overall program success.

Nice-to-haves

• Preferred Certifications or Licenses: Microsoft Dynamics 365.

Benefits

• Base salary range: $125,400.00 to $181,419.00 per year.
• Internal title - IT Product Owner, Sr.
• Work Mode - Remote.
• An annual employee bonus program.
• Robust Wellness Program.
• Generous paid-time-off (PTO).
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday.
• Excellent 401(k) Retirement Saving Plan with employer match and contribution.
• Robust employee recognition program.
• Tuition reimbursement.
• An opportunity to become part of a team that makes a difference to our members and our community every day!