Commercial Card Senior Product Associate - Payments

About the position

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Commercial Card, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Assist in assessing financial performance of products and strategies.
• Contribute to fact-based business assessments to identify opportunities and inform decisions.
• Assist in analyzing contractual cost structures of key partners.
• Communicate with internal and external partners to understand needs and priorities.
• Stay informed about industry trends to identify areas of opportunity.
• Deliver reporting that provides key insights into business performance.
• Build visuals and narratives based on observed/measured data.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery, requirements definition and business case development.
• Developing knowledge of data analytics and data literacy.
• Good communication skills to engage with team members and stakeholders.
• Ability to develop collaborative relationships with partners.
• Strong organizational skills to help manage successful execution.
• Proficiency in MS Excel and PowerPoint.
• Ability to work in a dynamic environment and manage ambiguity.
• Working knowledge of SQL or Alteryx.
• Comfortable in fluid, ambiguous environment.

Nice-to-haves

• Experience working in a matrixed organization.
• Bachelor's degree in engineering, finance, business or similar experience.
• Interest in the payments industry and willingness to learn.