Community Manager

About the position

The Community Manager is responsible for all phases of on-site property operation, under the direction of the Regional Manager. The Community Manager is responsible to maintain all aspects of the property’s assets to Conifer standards.

Responsibilities

• Recruit, hire, train and be responsible for work performance by all team members under his or her direction.
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement.
• Maintain and submit regular and timely attendance records of all team members under his or her direction.
• Follow and enforce all Conifer policies and procedures.
• Market and approve/disapprove all applications for rental; prepare, process and sign all leases and related forms.
• Work effectively with local housing authority to ensure timely leasing and recertifying of applicants/residents.
• Provide excellent customer service to residents and resident organizations; respond timely and professionally to any inquiries including resident concerns.
• Respond to and address all internal and external requests for information or action.
• Ensure complete implementation and compliance with all housing program requirements and directives.
• Actively manage the occupancy of the property, ensuring all waitlists are maintained.
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
• Ensure that community is maintained to Conifer standards.
• Immediately report accidents and emergency situations to Risk Management and District Manager.
• Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents.
• Inspect Community and apartments in accordance with Conifer policy.
• In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements.
• Assist in development of annual budget and work within the approved budget.
• Collect rents and handle delinquent accounts in a timely and efficient manner.
• Maintain clean resident and subsidy ledgers.
• Make bank deposits daily and/or as required.
• Process all accounts payable timely and in accordance with budget and Conifer procedures.
• Emergency on-call duties as required or assigned.
• Physical attendance at assigned work location during scheduled hours is essential.
• May be required to assist at other Conifer locations as needed.
• Other job-related duties, projects as assigned.

Requirements

• Minimum 1-3+ years prior site management or apartment management housing experience, preferably in affordable housing.
• Compliance experience or knowledge (LIHTC) strongly preferred.
• Minimum 1+ years team supervision experience including training and performance management skills.
• Demonstrated prior customer service or sales experience a plus.
• Strong MSOffice skills (Word, Excel, PowerPoint, Outlook) for effective communications.
• Yardi Voyager experience desired or other accounting or housing software programs a plus.
• Demonstrated experience in solving resident, personnel, vendor and financial problems.
• Accounting experience with budgeting, accounts receivable & payables, variance analysis strongly preferred.
• Reliable transportation and valid drivers’ license needed.
• Flexibility to travel for training, meetings, conferences, as scheduled.

Nice-to-haves

• Associates Degree in Business or some college desired; Bachelors’ degree a plus.
• Certifications Preferred or willing to obtain: Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), LIHTC (Low Income Housing Tax Credit), S.T.A.R. Training, Others pertinent to affordable housing industry.

Benefits

• Ongoing training and development.
• 13 holidays.
• 15 days paid time off.
• 401K with company match.
• Medical, HSA, dependent care Flex account.
• Dental, vision.
• Company-paid life, short and long-term disability insurances.
• Wellness program.