Community Marketing Generalist

About the position

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

Responsibilities

• Manage and execute the LegalOps Community Program, ensuring it delivers value to members and aligns with strategic goals.
• Oversee the community platform—monitor interactions, encourage engagement, ensure strong site performance and traffic growth.
• Plan and execute virtual and in-person events that foster connection and learning across the Onit customer base.
• Develop and curate thought leadership content, with a focus on AI-related topics, across different mediums (written, audio and video). Collaborate with customers to produce member-generated content.
• Leverage social media and multi-channel campaigns to promote community initiatives and grow membership.
• Maintain accurate membership databases and track key engagement metrics to inform strategy and improve performance.

Requirements

• 4–6 years of marketing experience in B2B technology, ideally SaaS.
• Strong writing and storytelling skills; experience with content creation, and basic design skills (PowerPoint, web).
• Skilled in event planning, relationship-building, and client interaction; enjoys meeting customers and fostering connections.
• A love of using tech and strong competency with office, content and common marketing tools. Deep interest in AI and regular use of AI tools in work and daily life.
• Highly organized, efficient, and detail-oriented; a proactive problem solver.
• Excellent communicator with the ability to work cross-functionally and represent the community program internally and externally.
• Background in legal, legal tech, or legal operations is a plus.

Nice-to-haves

• Video editing and strong design skills are a plus.

Benefits

• Unique opportunity to be at the intersection of AI transformation, go-to-market strategy, and customer engagement.
• Gain high exposure to leaders across Onit and build meaningful relationships with our vibrant customer community.