About the position
Personal Lines Casualty Complex is currently hiring for a Senior Claims Resolution Specialist to handle our Northeast Region for auto and homeowner's casualty claims. This role is responsible for the investigation, evaluation and disposition of cases on assignment, which may include an established portion of the office/team workload and/or individual assigned cases that present high exposure or complex coverage or liability issues. Works autonomously within prescribed authority limits. This position includes responsibility for handling claims involving severe and catastrophic injuries. This position is eligible for up to a $2,500 sign on bonus after 90 days of employment for external candidates with an active All-Lines Adjuster license in Florida or Texas (will need to provide documentation of active license and all CE's must be completed). Preference for candidates who reside within Eastern or Central Time Zones. There is an in-office requirement twice a month if you live within 50 miles of one of our Hub locations. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. Your background and qualifications will be evaluated against the skills and experiences required for the position and the salary range posted reflects the range for the varying pay scales that encompasses each of the Liberty Mutual regions as noted in our Pay Philosophy. We are considering candidates for three different positions depending on experience: Senior Claims Resolution Specialist II and Senior Claims Resolution Specialist III.
Responsibilities
- Manages, investigates, and resolves auto and homeowner's casualty claims.
- Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
- Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
- Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
- Confers with trial counsel and prepares trial reports.
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims.
- Responds to various written and telephone inquiries including status reports.
- Ensures adequacy of reserves and recommends reserve increases on cases in excess of authority.
- Accountable for security of financial processing of claims, as well as security information contained in claims files.
- Responsible for managing the practices and billing activities of outside and in-house counsel.
- May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies.
- May be involved in special projects and/or mentoring at the direction of local management.
Requirements
- Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
- Must be able to effectively handle claims at the highest technical and complexity level.
- Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
- A full working knowledge of claims operations and procedures is required.
- Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
- The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
- Ability to obtain proper licensing as required.
Nice-to-haves
- 5+ years of litigation experience
- Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities
Benefits
- Annual Flexible Time Off days: Accrue 1.5 days per month up to a maximum of 15 per year for Senior Claims Resolution Specialist II.
- Annual Flexible Time Off days: Accrue 2 days per month up to a maximum of 20 per year for Senior Claims Resolution Specialist III.
- Up to a $2,500 sign on bonus after 90 days of employment for external candidates with an active All-Lines Adjuster license in Florida or Texas.
