About the position
Our REJIS Operations Center (ROC) team works in our state-of-the-art facility which provides a secure location for REJIS and customer equipment and data. Our Computer Operators successfully monitor the availability of REJIS-supported services and equipment and effectively manage the communications and proper support escalations to ensure high service availability. We are an essential business supporting law enforcement and local St. Louis organizations with critical infrastructures that require availability and monitoring 24X7. This is a great opportunity for someone looking to start their IT career with growth potential, professional development opportunities, and the chance to work with a wide variety of technologies. We provide training covering the technology and business processes for this position. This position requires a physical presence, on-site in our data center. The schedule is a 12-hour shift on Sunday, Monday, and Tuesday and a ½ day (6-hour shift) on Wednesday, with 3+ weeks’ vacation.
Responsibilities
- Maintain a reliable service environment by responding to Network and Data Center alerts
- Learn and follow standard operating procedures, documenting and responding to alerts, including the escalation of support staff
- Sitting - stationary/seated position during the work day in order to monitor system monitors
- Be able to escort visitors within our Data Center and walk the Data Center and REJIS campus during the shift in order to conduct hands-on and/or visual assessments to ensure building safety compliance by checking doors and/or checking the temperature in various areas of the server room/data center
- Lifting - periodically lifts light-weight items such as equipment, parts, computer, and server hardware
- Perform new computer software installs, server patching, and remote system administration
- Resolve desktop, printer, Internet Browser, REJIS application, and network-related issues
- Reset passwords using Active Directory
- Display ability to troubleshoot user/system problems and perform proper support escalation
- Properly record and classify customer and internal requests
- Communicate to customers and REJIS management problems requiring their immediate attention
Requirements
- Acceptable experience can include self-study, technical school, or work experience
- Previous customer-service work experience
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple responsibilities that are time-sensitive
Nice-to-haves
- Display strong technical aptitude and have a strong desire for a career in IT and/or technology
- Exceptional customer service skills are required. Must be able to communicate clearly both verbally and prepare well-written documentation
- Experience using Microsoft operating systems and office products is a plus
- Have a willingness and ability to learn quickly
Benefits
- 3+ weeks’ vacation
- Eligible for overtime
