About the position
If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. The Enterprise Innovation and Digital Office is part of NW’s Customer Service, Strategy & Innovation Office. The Nationwide Financial Customer & Business Innovation team focuses on identifying and driving growth opportunities that are strategically aligned, customer centric, and leverage Nationwide’s capabilities. The NF Innovation team works in close partnership with NF business units but also has the mandate to develop new business opportunities outside of current core areas. The product manager supports the creation of the strategy, roadmap, and requirements with a cross-functional team of researchers, engineers, designers, business experts, and partner managers. Successful candidates will make key recommendations regarding: feature set, scope, pricing, and design features; and will test and iterate on how to solve business problems in new and meaningful ways. This product manager role will reside within the NF Customer & Business Innovation team. All candidates should have experience in either ‘explore’ activities (consumer research, problem identification, solution design) or ‘build’ activities (shepherding solutions from explore through test, build, launch and evaluate). Financial Services industry experience and expertise is ideal. Experience in human-centered design principles is preferred.
Responsibilities
- Contributes to the identification of strategically attractive opportunities in partnership with cross-functional team.
- Supports the development of simple, and intuitive solutions.
- Provides opportunity assessment, balancing desirability, feasibility, viability, in collaboration with the business lead.
- Manages research, concept design and execution.
- Leads the overall pitch and adds to the opportunity business case.
- Develops product/feature strategy, roadmap and requirements with a cross-functional team, including technology, designers, business development and partner managers.
- Recommends appropriate metrics and is responsible for reporting on the offering.
- Uses metrics to deep-dive into issues and uncover business-driving trends and patterns.
- In collaboration with the team, recommends appropriate course corrections.
- Helps prioritize initiatives and work across teams to drive value for Nationwide.
- Communicates frequently and clearly with other teams and leaders.
- May perform other responsibilities as assigned.
Requirements
- Undergraduate degree, MBA preferred.
- Generally, five to seven years of customer-facing consumer or business product development and product management experience, including defining, launching, and/or optimizing products and services.
- Experience with either front-end (explore and design) or back-end (build and commercial launch / incubate) for customer-facing products.
- Proven general knowledge of product development and lifecycle management processes.
- Ability to execute methodically, and deep customer empathy and curiosity that’s paired with knowledge in how to capture and synthesize consumer needs.
- Outstanding written and verbal communication.
- Demonstrated experience in analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
Nice-to-haves
- Experience in human-centered design principles.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
- business casual attire
- and more.
