About the position
Cardinal Health, Inc. is a global, integrated healthcare services and products company headquartered in Dublin, Ohio. The company connects patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. The Product Systems Analysis team within Cardinal Health Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize business value and enhance customer experience. The OptiFreight IT Team supports transportation data, cost audit, pricing, and customer invoicing. We are looking for a Customer Support Analyst to assist with analysis and customer technology questions, integration needs, and suggest solutions for customer requests. This role requires technical expertise, analytical skills, good organization, and solid communication skills. The team member will partner with engineers and collaborate with external software providers in a highly collaborative environment.
Responsibilities
- Specialize in understanding key technical features of existing 3rd party TMS platforms
- Partner with IT team members to understand integration capabilities
- Attend customer meetings, listen and analyze customer needs, and present possible solutions to stakeholders
- Meet with stakeholders, analyze business needs, and communicate to IT teams
- Set clear expectations with stakeholders
- Ensure timely delivery of deliverables
- Maintain alignment with internal CAH business and IT stakeholders
- Take reports of defects, bugs, issues, and create incident tickets and resolve
- Define and operationalize role
- If SQL skills, query databases to answer questions
Requirements
- Awareness of technical concepts
- Agile/Scrum/Kanban team experience, Jira and ServiceNow experience preferred
- Ability to multi-task and manage multiple assignments
- Strong communication skills and the ability to explain decisions, ask questions, discuss requirements, and speak with stakeholders and internal customers
- Passionate about helping customers and meeting business objectives
- Javascript and XML experience preferred
- Sales or customer service experience would be highly desirable
- BA, BS or equivalent experience in related field preferred
- Advance Degree preferred
- 4-8 years' experience preferred
Nice-to-haves
- Experience with Agile/Scrum/Kanban methodologies
- Experience with Jira and ServiceNow
- Experience in sales or customer service
Benefits
- Inclusive workplace that values diversity of thought, experience, and background
- Encouragement for candidates who are back-to-work, people with disabilities, without a college degree, and Veterans to apply
