About the position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Responsibilities
- Lead a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance.
- Determine strategic priorities for the team, identify trends, and lead efforts to maximize risk versus return for the business unit.
- Use data and analytics to solve complex problems, coach and develop employees, and partner across technology, product, and risk leadership to drive performance.
- Perform complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance.
- Support department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance.
- Lead innovation by identifying and championing large scale initiatives that improve risk management, profitability, and control oversight of risks for the business unit.
- Identify business trends based on economic and portfolio conditions and communicate findings to senior management.
- Coach employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work.
- Maintain strategic relationships with peers and counterparts across product, technology, and business control functions.
- Partner with senior leaders, evaluate current methods and develop strategies to achieve or exceed key operating metrics.
- Lead key initiatives, translating strategy into real-time operational deployments and proactively identifying/responding to risk issues.
- Continually improve processes through streamlining efforts and removing inefficiencies.
- Identify, understand and prioritize the needs of internal, external, prospective and existing customers to provide solutions, resolve problems, and address questions.
- Analyze and interpret large data sets to recommend ways to help the business achieve desired outcomes and make informed business decisions.
- Monitor ongoing process performance, address pain points, and remediate issues to reduce risk.
- Oversee day-to-day operations and processes to foster an environment that promotes service excellence to customers.
Requirements
- 1+ year of Consumer Vehicle Lending/Home Loans experience.
- In-depth knowledge of Consumer Collection regulations policies and procedures.
- Strong ability to analyze data to influence business performance OR strong analytical and problem-solving skills as demonstrated by 5-7 years of experience.
- Strong communication skills and leadership skills.
- Process management experience.
- Proficient at written and oral communication, including presentation skills.
- Ability to manage multiple priorities simultaneously.
- Goal driven and results oriented.
Nice-to-haves
- Collections experience across all consumer portfolio products - preferred.
- Unit Leader level experience.
- Call Center experience.
- Demonstrated ability to embrace change.
