Coordinator, Individualized Care (Back Office)

About the position

MMS Solutions, a division of Cardinal Health, is a specialty pharmacy serving nephrology physician offices and clinics. Located in La Vergne, Tennessee, MMS Solutions is a full-service closed-door specialty pharmacy dedicated in dispensing renal-specific medications, nutritional's, and ancillary supply orders directly to the patient's homes.

Responsibilities

• Effectively manage moderate to high call volume.
• Communicate effectively with patients, caregivers, and clinicians in a pleasant and professional manner.
• Detail-oriented.
• Input patient data into the pharmacy information management system.
• Resolve patient/customer inquiries with the most effective response.
• Display professional approach with team members at all times.
• Contributes to team effort by accomplishing related results as needed.
• Maintains knowledge of and abides by all HIPAA, Board of Pharmacy, and applicable federal and state regulations.

Requirements

• Call center experience preferred
• National PTCB Certification preferred.
• Must be a registered pharmacy tech in the state of Tennessee.
• High School Diploma or GED preferred.
• Two-years of college experience or relative work experience preferred.
• Must demonstrate effective verbal and written communications, with a desire to provide superior phone customer service.
• Candidate needs to demonstrate initiative, time management, organizational skills, a professional demeanor, and positive attitude.
• Must be willing to take on additional duties when needed.
• Responsible and willing to function as a cooperative team member.
• Must have a working knowledge of Microsoft Office Suite as well as the ability to learn competencies in pharmacy information system.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs