About the position
The Marketing Coordinator collaborates closely with the Director of Marketing/Business Development, Assistant Director of Marketing, and Mall Manager to develop and execute mall marketing programs. This role involves implementing community-based programs, managing local and tourism marketing initiatives, fostering positive retailer and community relations and handling SBV administrative duties.
Responsibilities
- Act as a liaison for tenants, conveying SBV initiatives such as Tourism Initiatives, Events, and special promotions.
- Collaborate closely with the Director of Marketing to formulate and implement a cohesive social media strategy and goals across platforms such as Instagram, TikTok, Facebook, and Twitter.
- Track metrics, experiment with new methods, and foster audience growth and engagement.
- Monitor, respond to, and cultivate community feedback on social media using available tools like YEXT to enhance engagement and customer loyalty.
- Adhere to policies and procedures related to each marketing department initiative within the center.
- Assist in on-site management of center events, promotions, and sponsorships, including pre and post-event follow-up.
- Maintain a polished appearance of common areas, including marketing materials, signage, and displays, ensuring all information is current and relevant.
- Aid in marketing initiatives targeting both tenants and customers to enhance the center's overall perception.
- Contribute to the execution and coordination of the property-wide Customer Service Initiative, collaborating with various departments.
- Actively participate in community-centric events, networking, and community outreach efforts.
- Manage collateral by assisting in the ordering, installation, and removal associated with events, promotions, and sponsorships.
- Provide administrative support by completing and submitting reports, recaps, and surveys related to center events, promotions, and sponsorships.
- Support administrative elements and approvals of sponsorship/event deals, including contracting, deal entry, proof of performance, payment collection, contract renewal, revenue forecasting, and reporting.
- Increase retailer participation in corporate and local events, including tourism programs and coupon book promotions.
- Offer assistance to co-workers and other departments as requested by the supervisor, participating in team meetings and efforts to achieve the center's goals.
- Assist in the preparation of contracts and purchase orders.
- Manage the mall website, oversee Social Media communications, create retailer newsletters, and develop collateral material.
- Keep abreast of industry trends, monitor emerging platforms, and analyze competitor activities.
- Play a pivotal role in the marketing team by providing advice and contributing to marketing strategies, tourism programming, and retailer integration.
- Support DMBD & ADMBD in coordinating materials, presentations, and preparations required for trade shows.
- Increase retailer participation in Tourism initiatives, such as FAMS, Community events, and Concierge events.
- Act as the primary contact for Shop and Stay Packages, Group Tours, and Programs with hotels.
- Assist in Tour Operator follow-up, outreach, and coordination for tourism vouchers with clients.
- Track and analyze tourist traffic, including groups and free independent travelers.
- Coordinate Group/Tourism Programs and FAM/Property Tours, collaborating with ADMBD in all aspects.
Requirements
- College degree preferred
- 3 years of experience in sales, sponsorship, strategic marketing, event management, and budgeting
- Knowledge of retail management, marketing, tourism, social media or communication
- Ability to handle multiple projects simultaneously
- Well-developed oral and written skills
- Sound fiscal management and budgeting skills
- Excellent word processing, Excel, and Power Point skills
- Flexibility to work varied schedules including weekends and evenings
- Bilingual is a plus
