About the position
The Travel Analyst within IT&E is a critical member of the team, supporting the end-to-end experience from travel to expense. They will assist in managing day to day travel operations with a primary focus on ensuring seamless delivery of services by key travel vendors including the Travel Management Company (TMC), airlines, hotels, ground transportation providers and technology providers (including the travel booking platform). The role will ensure consistent global operations and adherence to established policies and procedures, identify opportunities for process enhancement and efficiency, and handle escalations from internal and external stakeholders, resolving complex issues efficiently. The successful candidate will be able to collaborate with different functions across the firm, have the ability to work independently, and interact with senior professionals and global counterparts.
Responsibilities
- Manage supplier relationships, including regular process and procedure documentation and issue resolution.
- Analyze travel and spend data to identify areas for improvement, and implement changes to streamline workflows, reduce costs, and mitigate risks.
- Provide guidance on travel policies and procedures and assist with resolving travel-related issues and escalate complex issues to the appropriate teams.
- Assist in the preparation of regular travel reports for management, including spend analysis, compliance metrics, and key performance indicators (KPIs).
- Identify trends and patterns in travel data to provide insights and recommendations for improvement.
- Build and maintain strong relationships with key stakeholders across the firm, including business units, finance teams, and technology groups.
- Assist in the development and maintenance of travel policies and guidelines.
- Effectively communicate and ensure compliance with firm T&E policies, procedures, updates, and system usage.
- Maintain up-to-date training materials and documentation.
- Support ad-hoc reporting requests from various stakeholders.
- Work with travel management company and other vendors to address traveler inquiries.
- Participate in projects to improve the efficiency and effectiveness of the travel program.
- Support the implementation of new travel technologies and processes.
Requirements
- Bachelor's degree in Business Administration, Finance, Supply Chain Management, or related field.
- 1-3 years of experience in travel management, airline, hotel, procurement, or related fields.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Experience working with global teams.
Nice-to-haves
- Experience with travel management systems (e.g., Concur).
- Knowledge of travel industry trends and best practices.
- Experience with corporate card programs and management.
