Credit Card Loyalty and Rewards Senior Product Manager

About the position

Wells Fargo Credit Card Loyalty and Rewards is seeking a Senior Product Manager to drive the modernization of our Loyalty and Rewards platform within Consumer Lending. This role is responsible for defining, developing, and executing a next-generation rewards ecosystem that enhances customer engagement and retention. You will lead the end-to-end transformation of our loyalty infrastructure, ensuring scalability, innovation, and alignment with evolving business needs for Wells Fargo customers.

Responsibilities

• Lead Product Discovery and Delivery to optimize the Reward capabilities for the Redemption product area
• Create, refine and ensure successful delivery of features in alignment with the product vision and strategy
• Develop a deep understanding of the Rewards capabilities including regulatory, control, and customer experience considerations
• Conduct market research and feasibility assessments to effectively prioritize new opportunities
• Deliver solutions that balance long-term needs with short-term value realization
• Provide insights and recommendations to leadership on implementing innovative business solutions that are strategically focused and aligned with the Loyalty Reward Solutions vision in a strict risk management and control environment
• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
• Provide guidance and direction to scrum teams tasked with product delivery
• Identify opportunities to continuously refine and optimize the product operating model
• Partner with business and technology stakeholders to deliver solutions by championing the product vision, guiding principles, and roadmap
• Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide
• Serve as an adept advisor to leadership

Requirements

• 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice-to-haves

• Experience building and managing a platform that drives both back-end functions and front-end customer experiences
• Deep knowledge of Agile, Scrum, and Kanban by executing change through a product operating model
• Ability to operate as an empowered leader that persists and overcomes obstacles
• Knowledge and understanding of consumer lending Product management and Agile experience preferably as a scrum team product owner
• Ability to create and define strategic roadmaps and target state capabilities

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement