About the position
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. Our Client Services team is looking for an energetic early-career professional eager to learn and grow in a fast-paced, client-focused environment. This is a great opportunity to gain hands-on experience across customer service, marketing, and field operations while being part of a collaborative, high-growth team.
Responsibilities
- Customer Service – answering inbound phone calls and emails from existing Clients and Members of our Stored Value product line, assessing customer/client issues, providing accurate information to resolve issues or escalating as needed.
- Print Marketing – creating and updating existing print marketing for on-site advertising with Clients and members.
- Additional projects will be assigned as time permits.
Requirements
- Desire to provide excellent member service
- Excellent oral and written communication skills
- Ability to process data entry with speed and accuracy
- Proficient with MS Office tools (Excel, Word, Outlook, etc.)
- Experience with Adobe Acrobat, InDesign and Illustrator preferred
- Ability to come onsite to our office in Philadelphia 3 times per week
- Strong and accurate listening skills
- Excellent attendance and punctuality
- Strong aptitude to learn quickly, both technical and business processes
- Patience, teamwork, motivation, upbeat and a great attitude
Benefits
- Medical, prescription, dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- Commission sharing plan
- Flexible hybrid working environment
- Great parental and other leave programs
