Customer Service & Enrollment Manager

About the position

Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service & Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition & existing family retention.

Responsibilities

• Provides tours, coordinates trial lessons and follows up with all digital enrollment leads
• Welcomes new students & families
• Delivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program
• Engages with Swim School Manager to drive optimal team member and family retention
• Recruits, interviews, trains & develops the Customer Care Team & their performance
• Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals
• Manage any day/time changes for existing families in a manner that keeps them swimming
• Hosts fun, seasonal themed events

Requirements

• High School Diploma or equivalent, Bachelor’s Degree preferred
• 2+ years of customer service or sales experience
• Prior management experience preferred

Benefits

• Medical benefits
• Dental benefits
• Bonus potential