About the position
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Responsibilities
- Partnering with practitioners and clients to deliver consulting solutions
- Evaluating and solving complex issues
- Providing mentorship to junior team members
- Establishing and maintaining client connections
- Gaining insights into business environments and client requirements
- Managing ambiguity and complex scenarios effectively
- Fostering personal growth and technical skills
- Maintaining rigorous standards in work
Requirements
- Bachelor's Degree
- 4 years in a role with a proven record of success as an individual contributor in a team-oriented environment
Nice-to-haves
- Master of Business Administration preferred
- Proficiency in customer strategy, experience, and analytics
- Proficiency in sales effectiveness and digital commerce
- Knowledge of marketing, sales, and service technologies
- Ability to develop go-to-market strategies and pricing models
- Experience in customer insights and research
- Problem-solving and communication skills
- Ability to build and sustain client relationships
- Experience in project management and analytical skills
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
