About the position
Amazon - Middle Mile is seeking a Digital Content Lead to assist with creating engaging content to drive digital adoption of Amazon Relay products. You will be exposed to numerous applications through which Amazon is able to operationally conduct thousands of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
Responsibilities
- Quickly understand content requirements, user facing software, editing tools, and operation workflow tools.
- Continuously adapt and learn new features within the editing tools to quickly edit and deploy content.
- Be aware of operations metrics like productivity, quality, and service level agreement (SLA).
- Be measured on compliance to metrics, SLA requirements, QA guidelines, team and personal goals.
- Come up with improvement ideas to improve the publishing/QA process.
- Contact stakeholders globally to provide status reports and communicate relevant information.
- Perform regular checks on deployed content to qualify the user experience and report results.
- Be proficient or have experience with graphics editing software and Excel.
Requirements
- 2+ years of work experience in UX/Marketing/Digital Content industry.
- Experience working on digital content creation processes.
- Bachelor’s Degree from an accredited university or equivalent.
- Knowledge of MS Excel based tools, familiarity with Excel spreadsheets, and ability to navigate and interpret data through SQL.
Nice-to-haves
- Experience with data analysis (Excel, SQL & visualization tools).
- Experience in transportation, marketing, and/or user experience (UX).
- Data management & data quality control experience with experience pulling and analyzing large sets of data.
- Creative content creation experience with data driven solutioning.
- Experience with software tools to create and edit digital graphics.
- Experience creating GIFs and other media.
