Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company's product and service portfolio.
Responsibilities
Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience.
Partners with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
Provides subject matter expertise to support strategic priorities.
Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Performs other duties as assigned.
Requirements
Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
Technical acumen.
Strong collaboration, communications and analytical skills.
Nice-to-haves
Define key content themes, editorial calendars, tone of voice, and brand messaging guidelines for digital solutions.
Define KPIs for content marketing (e.g., awareness, engagement, lead generation) and regularly report on performance.
Familiarity with content performance metrics and platforms (e.g., Google Analytics, CMS, marketing automation, SEO tools).