About the position
We are seeking an innovation-focused leader to join the Credit Card & Personal Lending leadership team, which is a part of Consumer Lending Digital, a segment of Strategy, Digital, and Innovation (SDI). This management role will focus on overseeing product managers and product owners who develop and execute Credit Card product strategy, communicating & building long-term strategic plans, developing the roadmap for strategic activities, and measuring outcomes of these initiatives, by working with line of business teams to understand their vision and business objectives. Engage with partners across the organization (ex. technology, LOB, legal, risk, compliance, corporate strategy, etc.) to help solve complex business problems. Maintain an understanding and proficiency of all relevant risk and control programs, to ensure that the organization is making the best changes for our customers and company.
Responsibilities
- Manage and develop teams of digital professionals, supporting the development and execution of digital strategy and product within Credit Cards
- Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
- Identify and recommend opportunities for programs and initiatives with impact across the business line and may have impact beyond the business line
- Determine appropriate strategy and actions of the team to meet moderate to high risk deliverables
- Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility
- Collaborate with and influence all levels of professionals, including senior managers
- Interact directly with external customers
- Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group
- Develop and guide a culture of talent development to meet business objectives and strategy
Requirements
- 6+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
Nice-to-haves
- Managed or led development & execution of digital strategy and product within Credit Cards
- Proven and demonstrated leadership skills including relationship building, change leadership, partnering and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/leaders
- Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc. in a straightforward and understandable manner
- Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority
- Cross-functional Collaboration: proven ability to work across various teams and resolve execution blockers
- 5+ years of experience in digital product, execution management or product management
- Excellent problem solving and analytic capabilities utilized to identify improvement opportunities, as well as creating approaches/programs to address those issues
- Bachelor's degree in a related field (e.g., Finance, Social Sciences, Data Science, Marketing, Business); advanced degree preferred
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
