About the position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Digital Product Manager Lead within PNC's Digital organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Atlanta, GA, Charlotte, NC, Birmingham, AL, Columbus, OH, Houston, TX or Dallas, TX. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. As a Digital Product Manager Lead on the Strategy & Emerging Payments product team, you will lead the execution and management of complex emerging payment experiences in online and mobile banking within the Retail Bank. This role will blend innovation, strategy, and execution to deliver excellent optimized payment experiences that delight our customer and grow the business. You will partner with several key stakeholders including customer care center, employee readiness, technology, fraud, risk, and other lines of business to ensure digital services align to strategic priorities with high quality.
Responsibilities
- Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
- Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.
- Prioritizes and decisions recommendations.
- Supports business case development.
- Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity.
- Manages the development, production, roll-out or promotion of digital experiences.
- Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals.
- Participates in product-specific marketing initiatives.
- May participate in client facing activities.
- As part of the first line of defense, supports risk management, compliance, and audit needs.
- Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.
Requirements
- Experience implementing payments experiences across multiple platforms.
- Strong cross-team coordination & project management skill.
- Technical acumen.
- Ability to influence effectively.
- A data-driven mindset to inform decisions & track impact.
- Passion for learning new areas of payments, banking, and digital experience.
- Skill in building and maintaining relationships.
- Excellent written and verbal communication at senior leadership level.
Nice-to-haves
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
