About the position
We are seeking a dynamic and strategic Director of Account Management to drive our efforts in the Small and Medium Business (SMB) segment and cross-product initiatives in support of one of our largest, most strategic Financial Institution partners. This role will be instrumental in shaping and executing initiatives including segment research, innovation engagements, B2B events, as well as other high-impact efforts tailored to the SMB audience. As our partnership with the bank grows, this leader will also flex to lead a variety of strategic product initiatives across portfolios, providing critical leadership where it's needed most to meet business needs. We're looking for someone who brings a strategic lens to every challenge, can connect the dots across teams, products, and customer needs, and is comfortable with ambiguity. You'll work closely with customers to identify their needs and develop solutions to address them. Similarly, you will also work with cross-functional partners to identify opportunities, shape go-to-market strategies, and drive initiatives from concept to impact.
Responsibilities
- Lead and grow efforts in the Small and Medium Business (SMB) segment, including segment research, innovation engagements, and B2B hosting events.
- Drive strategy and execution for new and evolving business opportunities with the bank, offering strategic leadership across key product areas.
- Serve as a key partner in shaping future strategic initiatives that deepen relationships with the bank.
- Develop and strengthen collaborative relationships with key stakeholders to drive alignment and unlock new opportunities.
- Act as a flexible, high-impact contributor who can pivot quickly to support new product development and go-to-market strategies.
- Collaborate cross-functionally with product, marketing, partnerships, finance, and executive teams to identify opportunities and drive initiatives forward.
- Bring a strategic lens to all efforts, influencing direction and connecting dots.
Requirements
- Leverages market insights and a deep understanding of portfolio dynamics to identify opportunities for Mastercard products and solutions.
- Understands Mastercard products and solutions and can demonstrate their value proposition to customers.
- Comfortable with consultative sales and able to identify potential opportunities to meet business targets.
- Collaborates well with customers and cross-functional business partners, navigating complex issues independently.
- Brings strong analytical capabilities, including comfort working with data and building financial models.
- Possesses superior presentation and written/verbal communication skills.
- Comfortable navigating ambiguity and driving clarity in fast-paced environments.
- Deep knowledge of the card and payments industry.
Benefits
- Insurance (medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
- And many more.
